World-Class Wherever/Whenever Phone Communications
These days, your phone communications have to be flexible. Our Intermedia Elevate® platform is the fully integrated unified communications solution that keeps employees connected and productive wherever they are.
Elevate® integrates mission-critical tools, including business phone, team chat, business SMS, video conferencing, screen sharing and file management into a single, easy-to-use, cost-effective total communications platform.
AT THE DESK
Pre-configured desk phones connect to our feature-rich Elevate® service wherever they’re plugged in.
LAPTOP CONVENIENCE
Allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.
MOBILE DEVICES
Seamlessly switch your workspace to any Apple or Android smart device with our easy-to-use Elevate® Mobile App.
Integrated with Contact Center
Drive even more employee productivity and a better customer experience by accessing advanced call features integrated in Elevate® through the Contact Center.
DESKTOP & MOBILE APPS
Brings together essential collaboration tools, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, manage voicemails, sync contacts, share screens, start video calls and share files—all from one application for desktop and mobile. Available as a downloadable app for PC or Mac®, Android® or iOS.
BUSINESS PHONE
Stay connected no matter where your “office” is. 90+ features, including HD voice & unlimited domestic calling (Canada, US and PR).
TEAM CHAT
Break away from your inbox. Communicate with coworkers in real- time with individual and team chat – with full support for Microsoft® Teams®.
VIDEO CONFERENCING
Securely engage with your customers from wherever with 720p HD audio/video, screen sharing, and interactive presentation tools.
FILE MANAGEMENT
Share and collaborate on files securely from any location. Full file management including real-time backup and restore.
FULL INTEGRATION
Our Elevate® platform is the only Unified Communications provider who offers and supports a full range of Microsoft® services.
Features that maximize efficiency, productivity and control.
As powerful as our cloud communications platform is, it is also easy and worry-free to set up, deploy and use.
DESKTOP & MOBILE APPS
Users can see who is available, send chats and text messages, place and receive calls, manage voicemails, sync contacts, share screens, start video calls and share files—all from one application for desktop and mobile.
AUTO ATTENDANT
Connect customers to the right person right away. Automatic greetings along with fast and efficient call routing based on your business hours.
TEAM AVAILABILITY
Know the real-time working status of your teammates. Real-time notifications such as Available, Unavailable, Busy, and more.
HUNT GROUPS
Enable customers to reach your people quickly and efficiently. You can even route incoming calls to specific teams who share responsibility for answering them.
FLEXIBLE INTERACTIONS
Build greater efficiency into customer interactions. Integrate voice, video, messaging and contact center functionalities to make sure questions get answered and promises get fulfilled.
ADMINISTRATION
Sophisticated tools to onboard, customize, and manage users, services, and devices from a single easy-to-use portal.
ANALYTICS
Actionable insights to inform administrator decisions. Gain insights on employee and system quality performance with real-time.
SUPPORT
99.999% service reliability backed by SLAs and 24/7 J.D. Power-certified technical support, with experts available via phone or chat.
SECURITY
Guard your calls and data with Intermedia’s secure technology, industry compliancy standards, and privacy policies.