Help Desk support

The nerve center for Stratix System's Proactive: Managed Services and Help Desk support helps keep constant vigilance of our clients' technology investments

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Stratix Systems’ advanced Network Operations Center (NOC) delivers industry-leading , proactive managed services and Help Desk support. Staffed by our team-certified Systems and Network Engineers, the NOC is a controlled environment with rigorous support procedures that allows us to take a meticulous approach to client support and technical service.

Serving as a single-point accountability and contact, the NOC provides:

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COMPLETE TRANSPARENCY

We continually inform clients of the status of their systems as well as the services we deliver.

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EASE OF ACCESSIBILITY

The NOC is easily and directly accessible to clients via e-mail, ticket submission, or phone.

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CERTIFIED ENGINEERS

Our engineers are experienced and deliver award-winning technical support and expertise.

When clients’ technologies generate network-related alerts, the NOC receives notifications and Stratix Systems’ technical staff can then quickly detect, diagnose, resolve, and protect against disruptive events. From our NOC, we monitor the health of clients’ network hardware, servers and workstations, data backup, and more—ensuring their technology assets are performing as expected.

Stratix Systems Help Desk Support

Learn more about Stratix Systems Proactive: Managed Services