Differentiate from your competition where it matters most: in the customer experience.
These days, the customer experience is more important than ever before. People expect seamless communication. They expect responsiveness. They expect flexibility. And if you can’t deliver on that, they’ll find someone who can.
Our Intermedia Elevate® Contact Center is an omni-channel platform featuring custom integrations, workforce optimization, location freedom and an exceptional customer experience. Every call. Every day.
Our Unified Presence & Status feature lets others see when users are handling customer calls so that your frontline people can see who’s available to chat, talk, and meet while on calls. It also includes a variety of advanced call handling capabilities, including Dialout, Callbacks, Relevant Caller Information, and Call Classifications – all designed to effortlessly give users access to call queues without needing to onboard them to a different application. The result: better productivity and experiences for customers and employees alike.
CALL QUEUES
Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
COVER ALL CHANNELS
Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues.
SMART ROUTING
Get customers to the right person, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
OUTSTANDING OUTREACH
Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities.