Stratix Systems

Myth vs. Fact: Responsive Service

Myth vs. Fact: Responsive Service
The math is simple: teaming with Stratix Systems for Managed IT Services can deliver improved results—plus cost savings that are truly significant. Still, myths persist about Managed IT Services. And many of those myths are at direct odds with the very reasons why the most successful organizations choose Managed IT Services.
We’re going to explode one of those myths right now.

Myth: Service levels will be lower than we get in-house.
When an IT issue happens, time is generally of the essence. Whether a security breach, a failed server, a specific tech support or Help Desk request, all result in business interruption, which can be costly. Responsive service and support from IT are critical to a client’s business.

Facts:
Most IT Departments, if they even exist in a smaller organization, are undertrained, overwhelmed and overworked.

It is very difficult for the smaller firm to maintain the depth and breadth of IT support necessary to meet the service needs for the business. There are no “jacks of all trades” anymore.

Procuring ad hoc support from an external vendor can be very costly.
Internal IT Departments likely do not have the requisite forward-looking skillsets.
End users don’t circumvent IT for the sake of beating the system; rather, they have business-driven needs that are either not being met or cannot be met by IT, driving users to improvise their own solutions. It is a reluctant action of last resort, in many ways, but a regular fact of life in organizations.

Answering every end user request and delivering responsive solutions and policies in a timely manner is almost a foregone impossibility.

The choice: significantly expand the IT department with not only additional people to support day-to-day user needs and questions, but also with the high-level, forward-looking skillsets—diverting valuable resources away from core business needs (even if affordability itself is not an issue) OR outsource, either ad hoc or programmatically.

Stratix Systems, as your IT partner, brings forward-thinking professionals, comfortable with, and able to, address current and future business information needs, tools and trends—experience and capability that is just not practical for an internal organization—with a proven commitment to responsive service and long history of service excellence.

Think you’re too small? Think again. According to a recent Computer Economics study, organizations with fewer than 300 employees stand to benefit the most from managed IT services and outsourcing their IT support.
The bottom line: If growing your business, while controlling costs, is on your mind, it’s time to talk with Stratix Systems.

About Stratix Systems
With offices in Reading, Lehigh Valley, Philadelphia and Central and Northern New Jersey, Stratix Systems is one of the region’s leading technology solutions partners —with the people, resources and experience to deliver the IT, content/document management and imaging support you need: where, when and how you need it. In fact, very few providers in the region can match the vast array of total business solutions and responsive service available from Stratix Systems. It’s no wonder why we are the partner-of-choice for over 4,500 organizations throughout Eastern Pennsylvania and New Jersey.

Have a question? Get an answer. Our experienced systems experts would be happy to answer your questions, help you explore your options and develop a customized plan for you. Learn more at www.stratixsystems.com or call us toll-free 1-800-444-2943.

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